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Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

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implementation engineer

US - New York City (Hybrid)

About The Position

Join Us at TailorMed – Transforming Healthcare Affordability

Awarded Best in Class in Health Equity 2025


At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.


Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.


If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.


We’re looking for an energetic, hands-on Implementation Specialist who’s comfortable working with technical stakeholders and contributing to customer onboarding from start to finish. In this role, you’ll work closely with customers and their technical analysts on data onboarding, help manage data ingestion and error resolution, and play a key role in ensuring a smooth delivery of the final product for new implementations.

The right person is a sharp problem solver who thrives in a fast-paced environment, can confidently juggle competing priorities, and shows up ready to take ownership. You’re comfortable on customer calls, eager to learn, and excited to grow into a subject matter expert in the TailorMed platform and the broader healthcare ecosystem.


This opportunity is based in the New York City area with a hybrid schedule in our office in Manhattan.

Responsibilities

  • Partner with customers and their technical analysts to extract the right data points from their IT systems
  • Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs
  • Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre-set standards
  • Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value
  • Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach
  • Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product

Requirements

  • 3-5 years of experience in a technology and/or healthcare environment
  • Hands-on experience working with Epic and / or other EHR systems
  • Advantage: Epic certification
  • Experience with customer and / or data onboarding
  • Experience with healthcare providers is preferred
  • Organized, results-driven, and able to manage multiple priorities in a fast-paced environment
  • Detail-oriented with a strong commitment to high-quality outcomes
  • Meticulous and willing to dig in to get things right—not just “done”
  • Comfortable working with SQL, Excel, AI tools, and Google Workspace
  • Able to clearly explain technical issues and risks to non-technical audiences


What We Offer

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role

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