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Pure Infusion Suites Maximized Assistance to Drive Efficiency, Reach More Patients, and Decrease A/R

Pure Infusion Suites has a network of 43 locations in 15 states, providing services to patients with multiple sclerosis, Crohn’s disease, rheumatoid arthritis, and other chronic conditions. The organization’s mission is to provide superior patient experiences and to reduce healthcare costs.

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43 locations
15 states
Process
Automated, expedited workflows
Reach
More patients matched
with resources
Results
Decreased A/R thanks to foundation funding
secured
Proactive identification of Medicare patients eligible for assistance
Streamlined matching, enrollment, and claims processing
Greater efficiency and lower rates of burnout for staff already operating at full capacity
Insights to track program success

Each Pure Infusion Suites location has a full-time Patient Access Coordinator who reviews patients’ benefits and enrolls those with commercial insurance in drug manufacturer copay assistance. While the Patient Access Coordinators were effectively enrolling eligible patients in copay card programs, they were missing opportunities to serve patients with government-sponsored insurance. This included Medicare beneficiaries who were eligible for foundation assistance. As a result, Medicare beneficiaries were at risk of nonadherence, and the organization faced mounting A/R. Pure also identified a need to standardize operations and improve efficiencies as its program scaled.

Pure implemented the TailorMed platform to centralize and streamline financial assistance across its locations. The organization also deployed TailorMed’s tech-enabled support service, TailorMed Complete, to effectively enroll Medicare patients in foundation funding and manage associated claims.

Through our partnership with TailorMed, the strides we’ve made in efficiently addressing the financial support needs of our federally insured patients have been nothing short of remarkable. The TailorMed team has not only expedited our workflow but has also provided us with the assurance that our financial support initiatives are in capable hands. We wholeheartedly appreciate their proactive approach, making our partnership not just a collaboration but a valuable asset to our practice.

Holly Brewer
VP of Revenue Operations, Pure Healthcare