Request a Demo

Request a demo

Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

← All Jobs

Customer Support Specialist

US - New York City (Hybrid) · Full-time

About The Position

Join Us at TailorMed – Transforming Healthcare Affordability


At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.


Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.


If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.



About the Role:

TailorMed is a rapidly growing startup on a mission to help patients and healthcare providers navigate the financial complexities of care. Our platform streamlines the process of securing financial assistance, reducing the burden of medical costs. As a Customer Support Specialist, you will play a vital role in ensuring our clients maximize the value of our solution while supporting their patients.

This is an exciting opportunity to join a dynamic, fast-paced environment where you’ll make an impact, grow your skills, and help improve patient affordability. We’d love to hear from you if you are:

  • A strong communicator who enjoys engaging with people and can simplify complex ideas
  • A tech-savvy problem solver who quickly adapts to new technology and connects dots in data
  • A customer-first thinker who is proactive in identifying solutions and advocating for client needs
  • A self-starter who thrives in a fast-paced, evolving startup environment
  • A team player eager to share insights, collaborate, contribute to company growth, and ultimately help transform financial navigation in healthcare


This is a hybrid role with the requirement of working out of our NYC office (Union Square) two to three days each week.

Responsibilities

  • Own Customer Inquiries – Investigate, troubleshoot, and resolve customer issues related to the TailorMed platform, escalating when necessary for a timely resolution
  • Spot Trends & Improve Processes – Identify patterns in customer feedback and proactively communicate insights to enhance the user experience
  • Be a Platform Expert – Develop a deep understanding of the TailorMed platform to guide customers effectively and improve patient outcomes
  • Collaborate Across Teams – Work closely with Product, Engineering, and Customer Success to advocate for customers and improve overall service delivery
  • Deliver Technical Support – Assist with common technical issues, CRM inquiries, and platform troubleshooting
  • Ensure Compliance & Confidentiality – Uphold HIPAA regulations and maintain the highest standards of data privacy

Requirements

  • 2-4 years of experience in a customer support role, preferably in healthcare or a SaaS company
  • Experience in healthcare or health insurance with an understanding of patient assistance programs (a plus)
  • Proficiency with CRM software (Salesforce preferred) and familiarity with SaaS platforms
  • Ability to manage high-volume caseloads and prioritize effectively
  • A curious mindset with the ability to troubleshoot, problem-solve, and think analytically
  • Prior experience in a startup, healthcare, or corporate setting is highly valued

What We Offer

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role



TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.


At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.

Apply for this position