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Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

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Account Manager

US - New York City (Hybrid) · Full-time

About The Position

Join Us at TailorMed – Transforming Healthcare Affordability


At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.


Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.


If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.



About the Role:

We’re seeking a dynamic and results-driven Account Manager to join our growing team. In this role, you’ll focus on identifying and capturing whitespace opportunities within our existing accounts in the Providers vertical, driving executive relationships and revenue growth while collaborating closely with our Customer Success team to ensure adoption and retention.


This is a hybrid role with the requirement of working out of our NYC office (Union Square) two to three days each week.

Responsibilities

  • Proactively identify, develop, and execute growth strategies to expand product usage and services within assigned accounts
  • Leverage account insights to uncover new opportunities for revenue growth, focusing on unmet customer needs and aligning them with our solutions
  • Partner closely with Customer Success Managers to align on account plans, ensuring seamless coordination between adoption, retention, and expansion efforts
  • Build and maintain strong relationships with key stakeholders, including C-level executives, to gain a deep understanding of their goals and objectives
  • Maintain a robust pipeline of expansion opportunities, using data-driven approaches to prioritize efforts and achieve growth targets
  • Analyze customer usage data and market trends to identify opportunities for additional product adoption and value realization
  • Lead the process of upselling and cross-selling, including product demos, managing pricing discussions, and negotiating contracts that align with the customer’s goals and our business objectives
  • Serve as a trusted advisor by staying informed about industry trends, best practices, and emerging challenges in the digital healthcare space

Requirements

  • 5+ years of experience in account management, sales, or revenue growth roles, within healthcare or digital health
  • Demonstrated success in expanding revenue within existing enterprise accounts, particularly in complex, provider-focused environments
  • Strong understanding of the healthcare provider landscape, including operational workflows, financial challenges, and decision-making processes
  • Exceptional relationship-building and communication skills, with the ability to influence and inspire at all organizational levels
  • Proven ability to collaborate cross-functionally, particularly with Customer Success, Sales and Product teams
  • Data-driven mindset with experience leveraging analytics to guide decision-making
  • Highly organized and self-motivated, with a focus on achieving measurable results
  • Experience negotiating contracts and pricing discussions with a strategic lens
  • Ability to travel approximately 20-30% of the time

What We Offer

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role



TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.


At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.


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