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Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

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Customer Support Specialist

US - New York City (Hybrid) · Full-time

About The Position

Join Us at TailorMed – Transforming Healthcare Affordability

 

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

 

Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships.

 

We are looking for an experienced Customer Support Specialist to join our journey!

Responsibilities

 ·     Investigating customer issues diligently, identifying their root causes, and resolving them appropriately for quick resolution.

·     Identifying patterns and proactively addressing issues through swift and professional communication.

·     Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes.

·     Being an active team player, ready to voice concerns and share best practices.

·     Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution.

·     Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform.

·     Maintaining confidentiality and complying with HIPAA.

·     Characteristics of our Support Specialist include:

·     Capability to work in a high-volume caseload environment and adapt effectively to rapidly changing priorities.

·     An innate ability to build relationships, coupled with a positive attitude and empathy.

·     Enjoyment in troubleshooting technical issues with a keen eye for detail and the ability to work independently.

·     Exceptional interpersonal skills and the ability to multitask.

·     Persistence, resourcefulness, and adaptability.

 

Requirements

·     2 years of experience in a customer support role, preferably in a healthcare setting.

·     Experience in delivering client-focused solutions based on customer needs.

·     Familiarity in using CRM software, preferably Salesforce.

·     Familiarity with SaaS platforms and B2B products.

·     Technological adeptness for troubleshooting and resolving technical issues.

 

Nice to have: 

 

·     Prior experience in a startup, healthcare, or corporate setting

 

TailorMed is proud to be an equal opportunity employer

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