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Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

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Service Delivery Manager

US - Remote · Full-time

About The Position

TailorMed is a technology startup on a mission to make healthcare more accessible and affordable for U.S. patients. To solve such a complex challenge, it takes a village, or as we say at TailorMed, a network! We’ve built the nation’s largest network of providers, pharmacies, partners, and life sciences companies who have joined us in making treatment affordable for all patients across all medical conditions.


The TailorMed network is powered by a suite of advanced solutions designed to proactively identify patients who need help the most, match them to all available financial resources, and most importantly, make it easy for patients to utilize those resources.


This is what we mean by “moving mountains for patients” and we’re ridiculously passionate about it.



The Service Delivery Manager will work closely with our patient and customer-facing teams to drive service efficiency and improve performance across our tech-enabled service offering. This role is hands-on and requires someone who will enhance the efficiency and effectiveness of the teams by identifying areas for optimization and implementing process improvements. This role involves both strategic and operational responsibilities, requiring strong service management understanding, coaching, training, and problem-solving skills.

Responsibilities

  • Develop and implement KPIs and performance metrics
  • Monitor service performance metrics (SLAs, KPIs) via shadowing and performance reviews to ensure the team is meeting or exceeding service targets
  • Analyze performance data to identify trends, areas of improvement, and best practices.
  • Prepare detailed reports on service performance and make data-driven recommendations to improve outcomes
  • Work collaboratively with team members to implement process changes and ensure alignment with overall goals
  • Conduct regular reviews of processes and procedures to ensure they remain efficient and effective
  • Develop a detailed performance improvement program and execute on it in an iterative way and measure improvement on each iteration
  • Propose best practices for improved performance over the TailorMed platform
  • Generate and present regular reports on team performance and process improvements
  • Provide actionable insights and recommendations based on performance data analysis
  • Ensure accurate and timely reporting of all performance-related metrics
  • Work closely with the team manager and other stakeholders to align team performance with organizational objectives

Requirements

  • Bachelor’s degree in business administration, management, healthcare administration, or a related field
  • Minimum of 5 years of experience in service delivery, operations management, or a related role, preferably in the healthcare or digital services industry
  • Knowledge of service management frameworks and process optimization techniques
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and interpersonal skills, with the ability to present complex information clearly and concisely
  • Proven ability to work collaboratively in a team-oriented environment
  • High level of integrity and attention to detail

What We Offer

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
  • The opportunity to help shape the future of healthcare


TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.


At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.


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