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Ready to make an impact?

We’re on a journey to remove financial barriers to care for patients. Our employees are key to making this vision a reality.

TailorMed is united under one goal: To make healthcare more accessible and affordable for U.S. patients through financial assistance. To begin to solve such a monumental challenge, we have built a network of patients, providers, pharmacies, partners, and life science companies who are as dedicated to this goal as we are. Together, we are fulfilling our mission of moving mountains for patients.

TailorMed is seeking the best and brightest to join us in building solutions that have a direct, positive impact in patients' lives. You will be empowered to make decisions and take ownership of your work. You will work alongside talented, driven and passionate people. And there is a good chance you will do your best and most rewarding work here at TailorMed. We can't wait to work with you!

What We Do

U.S. healthcare costs are on the rise

58 million Americans say healthcare costs are a major financial burden for their family. When patients cannot afford care, the impact is felt throughout the care network. No one wins.

And we fight it with technology

Our platform helps our network participants proactively identify financially at-risk patients, intelligently match them with the best options from over 6,000 assistance programs and streamline enrollment and ongoing program management.

We’re moving mountains for patients

With a robust network and a comprehensive suite of solutions, TailorMed uncovers every available financial assistance opportunity to ensure any patient with any medical condition can afford the care they deserve.

Openings

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Financial Navigator - Team Lead

US - Remote · Full-time

About The Position

Join Us at TailorMed – Transforming Healthcare Affordability


At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.


Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.


If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.



About the Role:


This role plays a vital role on the TailorMed Complete team, driving better financial outcomes for patients by leveraging our innovative platform to connect them with a broad range of financial assistance options—from federal and state programs to disease-specific funds and local community resources.


This hybrid role combines hands-on patient financial navigation with day-to-day team leadership. As a lead, you’ll guide a small team to ensure high-quality, consistent, and efficient service, while also supporting training efforts, providing feedback, and optimizing workflows. You’ll be instrumental in meeting performance goals and fostering a culture of continuous improvement and patient-first excellence.


In addition to internal leadership, this role includes direct communication with customer leadership, serving as a trusted representative of TailorMed and reinforcing our commitment to outstanding partnership and service delivery.

Responsibilities

  • Be the face of TailorMed to our customers and patients - living, demonstrating, and growing our company values 
  • Providing direction and guidance to team members
  • Assists with training and development of team members
  • Monitors team performance and target KPIs
  • Effectively communicates goals, expectations, and provides feedback
  • Identifies areas of improvement in workflow and process
  • Conduct virtual consultations with patients and gather information to support applications
  • Complete applications on patients’ behalf and track status until a determination is made, maintaining communication with the patient
  • Collaborate with providers to ensure the smooth running of the service 
  • Escalate issues internally and with the client if needed, to ensure swift resolution
  • Act as a super-user for the TailorMed platform, identifying enhancements to improve user experience and patient outcomes
  • Maintain confidentiality and HIPAA compliance 
  • Meet productivity and quality standards
  • Lead with compassion and act with confidence

Requirements

  • 2-5 years’ experience in a financial navigator/financial advocate role
  • Past or current leadership experience
  • Knowledge of healthcare industry
  • Knowledge of insurance, including Medicare/Medicaid and commercial insurance
  • Experience submitting claims to copay/manufacturer programs
  • Experience delivering client-focused solutions to customer needs
  • Knowledge of health insurance rules/regulations 
  • Knowledge of medical terminology, ICD 10, and HCPC codes
  • Positive attitude, empathy, and high energy
  • Bachelor's degree or equivalent career experience 
  • Superb written and communication skills
  • High level of initiative and ability to work independently
  • Ability to effectively and empathetically communicate with newly diagnosed applicants
  • Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities
  • Desire to be involved in building this function and to be a valued member of a growing team

What We Offer

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
  • The opportunity to help shape the future of healthcare



TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.


At this time, TailorMed is unable to provide sponsorship for employment.  In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.

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