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Advocate Aurora Health Standardized Navigation to Improve the Patient Care Journey

Advocate Aurora Health (AAH) is one of the country’s top 12 not-for-profit health systems. AAH is nationally recognized for clinical expertise across the care continuum while leading healthcare transformation to drive value and reimagine the patient experience. AAH’s 75,000 team members serve more than 3 million patients at 27 hospitals and 500-plus care sites in Illinois and Wisconsin.
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3M patients
27 hospitals
500+ care sites
assistance secured
for two-site pilot
expansion to
Illinois and Wisconsin
assistance secured
in 2 years for
two-state system
Standardization across AAH Illinois and Wisconsin facilities
Cohesive experience and increased access across the patient care journey
Embracing change management to identify new, more efficient methods of working
Organization-wide collaborations across stakeholders and strong leadership support

“Our priority is to take care of all patients, not just those who have the means to seek care. If patients can’t afford to follow the protocols their physicians feel are in their best interest, nobody wins.

Whatever we can do to remove those barriers to care is so important, and financial navigation is one of those key pieces.”

Karen Gordon
VP, Medical Specialties Service Line