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How the Cowell Family Cancer Center took their financial navigation program to the next level

The Cowell Family Cancer Center at Munson Healthcare, has been providing a financial navigation service to their patients since 2013.
In seeking ways to improve the manual, multi-step, decentralized, and resource-intensive nature of their work, they adopted the TailorMed technology to automate and streamline the Financial Navigation process.

Using the solution, the center saw a significant improvement in both the funding it was able to secure for its patients as well as in the ROI to the organization’s financial performance.

The team reported improvements in productivity, a more proactive workflow and increased ability to measure and track the ROI of the financial navigation program through the platform’s analytics and reporting product.
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1,400 newly diagnosed/year
2 Financial Navigators
Traverse City, MI
x3
Productivity
$3.5M
Savings
74%
Approval for
reviewed patients
A more proactive process
Improved productivity
Increased patient assistance
Better organizational alignment
Improved organizational financial performance

Using the solution, the center saw a significant improvement in both the funding it was able to secure to its patients as well as the ROI to the organization’s financial performance.
The team reported improvements in productivity, a more proactive workflow and increased ability to measure and track the ROI of the financial navigation program through the platform’s analytics and reporting product.

TailorMed has built a comprehensive financial navigation solution that encompasses all aspects of our cancer center’s processes. By using TailorMed, I was able to work more efficiently, keep up with savings opportunities, be more proactive in my outreach, and provide the necessary support our patients need.

Clara Lambert
Oncology Financial Navigator