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Health System Specialty Pharmacy Case Study: How MetroHealth Transformed Financial Assistance

MetroHealth, a leading health system in Cleveland, OH, provides care through four hospitals, four emergency departments, and more than 20 health centers and 40 additional sites. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.
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300K patients
4 hospitals
20 health centers
10x
More patients assisted
76%
Drop in average copay for specialty drugs
Impact
Expanded affordability and access
Full management of all financial resources in a single platform
Streamlined workflows, allowing staff to reach more patients in need
Expedited matching and enrollment in assistance programs
Reduced out-of-pocket costs, improving patient experience

As part of the health system's centralized specialty pharmacy model, MetroHealth's team of medication access and prior authorization specialists identify financially at-risk patients and connect them with cost-saving resources. However, labor-intensive processes—tracking funds, navigating numerous websites, and completing paperwork—limited staff's capacity to help patients in need.

TailorMed’s comprehensive, end-to-end platform empowered MetroHealth staff to streamline assistance, reach more patients, and reduce the financial burden. Watch our case study video below to learn more.

“More patients are getting more affordable access and care. We’re able to find in 10 minutes what used to take us half a day, if we were lucky. Since implementing TailorMed, the average copay for patients on specialty drugs is down to $5.”

Curtis Warren, PharmD
Associate Director of Specialty Pharmacy Services, MetroHealth