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Augusta Oncology Doubled Enrollments and Revenue with Patient Financial Resources

Augusta Oncology, now doing business as AO Multispecialty Clinic, is a physician-owned multi-specialty practice with four locations and 28 providers specializing in Medical Oncology, Hematology, Gynecological Oncology, Urogynecology, Rheumatology, Urology, and Plastic Surgery.

Augusta takes a coordinated team approach that supports patients clinically, financially, and emotionally throughout their treatment. To promote patient financial health, the practice has been offering financial assistance for over 15 years and has a dedicated team of experience navigators to guide patients through their journey. Prior to TailorMed, the financial navigation team primarily used a “pen and paper” approach for collecting patient information and enrolling them in funding opportunities. While this system worked, the Augusta team knew they could improve the process to serve and enroll even more patients.

As part of implementation, TailorMed did a thorough assessment of the team’s workflows to identify areas for optimization and efficiency, provided hands-on product training to the team and set performance goals. Augusta’s experienced team of financial navigators were well-positioned to put into practice the tools provided by TailorMed.

Augusta went live with TailorMed prepared to take on the annual peak season of insurance enrollment and the team surpassed the goals they set for first-month enrollments. In the first six months after deployment, the team had already surpassed 2020 patient funding, increasing enrollments by 108%.
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300 appointments/day
3 Financial Navigators
4 Practices
Increase in Average
2020 vs. 1H 2021
Increase in Average
2020 vs. 1H 2021
of Enrollments
were Copays

Expanded program capacity to serve more patients
Identify at-risk patients and enroll with all available funding opportunities
Easily manage ordering, inventory, and cycles for free drugs
Quickly scale during peak season of insurance enrollment

“We’ve been a patient-centered organization since Day 1 and never want to turn a patient away. TailorMed has enabled us to create opportunities for more patients in our communities without financial resources. Their dashboard also gives me visibility into what I need to know about our team’s progress and the financial improvements we’ve made.”

Traci Duffie
CEO, Augusta Oncology