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Jan. 31st-Feb 2nd, 2021
Oct 30-Nov 1, 2019
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March 20-22, 2019
December 18, 2018
Highlands Oncology Group is a nationally-recognized provider of comprehensive cancer care serving nearly 8,000 patients and their families in Northwest Arkansas. The practice's four clinics offer access to advanced treatment options, multi-disciplinary cancer teams, and industry-leading clinical studies. Highlands is a member of the Quality Cancer Care Alliance, the first clinically-integrated network of independent community oncology practices in the United States.
As part of its commitment to improve care equity for the underserved in its community, Highland's established a dedicated team of financial navigators to proactively identify financially at-risk patients and procure medication assistance for them. The team relied on manual workflows, spreadsheets, and sticky notes to manage an average of 800 enrollments per year. Each day, staff printed out and manually reconciled visit schedules to identify patients in need and prepare assistance applications, a process that took four to five hours per employee.
Highlands selected TailorMed to centralize program management, optimize team workflows, and serve patients better. TailorMed Platform has transformed the team's daily workflow by running out-of-pocket projections on upcoming visits to help identify vulnerable patients, matches patients in this queue to the most relevant copay card programs, and auto-populates enrollment applications for submission without ever leaving the platform. Now the Highlands team takes advantage of every possible grant opportunity for their patients.
Since launching TailorMed’s platform in December 2020, Highlands has increased patient enrollments and revenue. In the first half of 2021, Highlands increased copay assistance program enrollments 24% compared to the same period in 2020.
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“Improving financial performance and access to quality cancer care are strategic imperatives for this program. TailorMed helped us achieve these by accelerating our capacity to fund more patients needing financial resources. The spike in revenue generated led to TailorMed paying for itself within a month.”