At TailorMed, we’re committed to helping patients and healthcare organizations ease the financial burden of care. That means offering the right technology and the right people. Our TailorMed Complete solution does just that: We pair our best-in-class platform with our expert team of financial navigators. The result is a hands-on financial care approach that empowers providers to scale their financial navigation efforts and serve more patients, while boosting the bottom line. 

Our experienced TailorMed Complete team provides the compassionate, convenient support patients need to reduce financial distress and maximize available savings. Together, our navigators bring more than 40 years of combined experience working in health systems, retail and specialty pharmacies, and other settings. 

Meet our team of passionate navigators who are there to address patients’ financial needs, when they need it most:

Team Member: Erin Bragg

Role: Service Manager, Financial Navigation

Hometown: Seattle, Washington

Service at TailorMed: Since March 2022

Experience: Erin joined TailorMed after 13 years at PeaceHealth, a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a medical group practice with more than 900 providers, and 10 medical centers serving both urban and rural communities throughout the Northwest. In her role as a financial advocate, Erin worked with hospital and cancer center executives to create PeaceHealth’s robust financial navigation program. At TailorMed, Erin is most passionate about sharing best practices to help our clients grow and excel, while also helping their patients reduce financial toxicity.

Quick quote: “I absolutely believe the work we do makes a difference in patients’ lives. A serious diagnosis takes a huge toll, medically and financially. The most rewarding thing about my work is being able to help patients remove financial barriers—and seeing how that affects their lives in a positive way. I also get to work alongside a wonderful team; the support and community I’ve found at TailorMed are incomparable.”


Team Member: Denise Chan

Role: Financial Navigator

Hometown: St. Louis Park, Minnesota

Service at TailorMed: Since August 2021

Experience: Prior to joining TailorMed, Denise worked as a Certified Pharmacy Technician (CPhT) at Community Pharmacy, a Walgreens specialty pharmacy, for more than a decade. She has also served as a financial advocate for Thrifty White Specialty Pharmacy, where she worked extensively with pharmacists, technicians, physicians, nurses, patients, and families to provide financial navigation for high-cost specialty medications. Denise is well-versed in financial assistance and insurance benefits; she enjoys helping patients understand the process and finding resources that best fit their needs.

Quick Quote: “TailorMed Complete combines state-of-the-art financial navigation tools with knowledgeable, empathetic financial navigators to give patients hope. We partner with healthcare organizations, so that their patients can focus and stay on treatments, rather than stressing about the exorbitant bills that often come with devastating diagnoses.”


Team Member: Greta Strom

Role: Financial Navigator

Hometown: Grand Forks, North Dakota

Service at TailorMed: Since March 2022

Experience: Greta brings to TailorMed over 17 years of experience as a Certified Pharmacy Technician (CPhT). Most recently, she was a CPhT at Thrifty White Specialty Pharmacy. She has also held roles at Coram CVS Home Infusion Pharmacy and Altru Health System, which serves over 230,000 residents in northeast North Dakota and northwest Minnesota. She loves being able to use her financial navigation skills to increase patient access.

Quick Quote: “I feel very passionately about helping patients afford their medications. In many cases, we’re finding financial assistance for IV medications I used to make as a pharmacy technician. I know how these treatments affect patients and their financial stability, especially if they live in a rural area like I do and have to travel four hours every week just to get one round of chemo … or when one monthly injection for their chronic condition costs $40,000. I want to help people find a solution, so that they can access treatment and get food on the table for their families.” 


Team Member: Shan Yang

Role: Financial Navigator

Hometown: New York, New York

Service at TailorMed: Since October 2020

Experience: Prior to TailorMed, Shan worked as a care coordinator in radiology and surgical oncology at Memorial Sloan Kettering Cancer Center (MSK). She was responsible for providing exceptional service to patients, while coordinating with clinical teams at one of MSK’s regional New Jersey care sites. At TailorMed, Shan started as a financial advocate and became the first member of the TailorMed Complete team. In her current role, Shan enjoys helping the healthcare organizations we serve identify process improvements for financial navigation, as well as areas for potential growth.

Quick Quote: “At TailorMed, I find that I’m able to make an even greater impact on patients’ lives than I did working in a hospital setting. Being a financial navigator is not easy work, but it gives me great joy when I help a patient save thousands of dollars on their treatments. I love helping them gain financial control over their lives. Patients are happier going to their doctor’s visits without having to stress over how much their treatment will cost … or whether they will have to stop treatment completely because they cannot afford it. 

I love my work here at TailorMed and I’m excited to continue moving mountains for patients with this amazing team.”


To learn more about how TailorMed Complete can help your organization ensure patients receive the financial support they deserve, visit us here, scroll down, and click “request information.”

Interested in joining our team and making a difference in patients’ lives? Visit our Careers page for current openings.