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    Customer Support Specialist

    Details

    A TailorMed CS Specialist serves as an advocate for our clients, and works across cross-functional teams to create a world-class experience to ensure that clients receive maximum value from our solution.

    Responsibilities

    • Excellent interpersonal skills and multitasking activities 
    • Superb work ethic 
    • Great attention to detail 
    • Positive attitude, empathy, and high energy 
    • Ability to take initiative and adapt 
    • Superb written and communication skills

    Requirements

    • Serve as real time customer success by answering emails, phone calls, client requests, etc. 
    • Engage users to perform patient enrollments
    • Analyze patient cases 
    • Enroll patients to assistance opportunities 
    • Act as the “voice of the user” 
    • And much more

    Expectations of this role include: 

    • Prior US healthcare-facing experience 
    • Prior start-up or corporate experience 
    • Technical background preferred 
    • BA degree 

    *Looking for candidates in the NYC metropolitan area

    Apply for the position