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Customer Support Specialist

Details

A TailorMed CS Specialist serves as an advocate for our clients, and works across cross-functional teams to create a world-class experience to ensure that clients receive maximum value from our solution.

Responsibilities

  • Be the face of TailorMed to our customers, act with integrity, knowledge and customer focus

  • Serve as real time support for customer issues and act with a sense of urgency to resolve them

  • Diligently investigate customer issues, identify root cause and resolve or escalate appropriately to ensure swift resolution

  • Communicate professionally and accurately across all levels of the organization

  • Identify patterns in customer issues and communicate quickly to proactively address issues

  • Act as a super-user for the TailorMed platform identifying enhancements  to improve user experience and patient outcomes

  • Advocate for our clients and work cross-functionally to create a world-class client experience ensuring that they receive maximum value from our solution.

  • Maintain confidentiality and HIPAA compliance

  • Meet productivity and quality standards

Requirements

    • Excellent interpersonal skills and ability to multitask

    • Positive attitude, empathy and high energy

    • Superb written and communication skills

    • Great attention to detail and problem solving skills

    • High level of initiative and ability to work independently

    • Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities

    Expectations of our Support Specialist include:

    • 2-4 years experience in a customer support role ideally in a healthcare setting

    • Technically minded and customer focussed

    • Prior start-up, healthcare or corporate experience

    • Experience delivering client-focused solutions to customer needs

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