(phone/video)
September 12, 2024
March 28, 2024
February 7, 2024
October 31, 2023
October 24, 2023
August 22, 2023
August 22, 2023
August 18, 2023
August 2, 2023
June 25, 2023
May 11, 2023
April 13, 2023
March 16, 2023
February 9, 2023
February 8, 2023
January 30, 2023
January 9, 2023
December 23, 2022
December 22, 2022
December 20, 2022
December 20, 2022
December 20, 2022
December 19, 2022
December 19, 2022
December 14, 2022
December 12, 2022
December 7, 2022
November 1, 2022
October 19, 2022
October 14, 2022
October 6, 2022
October 5, 2022
September 21, 2022
May 25, 2022
April 13, 2022
March 30, 2022
January 25, 2022
January 25, 2022
December 29, 2021
December 9, 2021
November 29, 2021
November 29, 2021
November 22, 2021
November 22, 2021
November 8, 2021
October 27, 2021
September 29, 2021
September 8, 2021
August 12, 2021
July 14, 2021
June 7, 2021
May 26, 2021
May 19, 2021
April 21, 2021
April 15, 2021
January 21, 2021
Dec 16, 2020
November 2, 2020
Sept. 14 - 18
August 30, 2020
August 5, 2020
May 26, 2020
May 17, 2020
May 11, 2020
May 11, 2020
March 4-6, 2020
Jan. 31st-Feb 2nd, 2021
Oct 30-Nov 1, 2019
October 2-5, 2019
May 31-June 4, 2019
April 15, 2019
March 7, 2019
March 20-22, 2019
December 18, 2018
A TailorMed CS Specialist serves as an advocate for our clients, and works across cross-functional teams to create a world-class experience to ensure that clients receive maximum value from our solution.
Be the face of TailorMed to our customers, act with integrity, knowledge and customer focus
Serve as real time support for customer issues and act with a sense of urgency to resolve them
Diligently investigate customer issues, identify root cause and resolve or escalate appropriately to ensure swift resolution
Communicate professionally and accurately across all levels of the organization
Identify patterns in customer issues and communicate quickly to proactively address issues
Act as a super-user for the TailorMed platform identifying enhancements to improve user experience and patient outcomes
Advocate for our clients and work cross-functionally to create a world-class client experience ensuring that they receive maximum value from our solution.
Maintain confidentiality and HIPAA compliance
Meet productivity and quality standards
Excellent interpersonal skills and ability to multitask
Positive attitude, empathy and high energy
Superb written and communication skills
Great attention to detail and problem solving skills
High level of initiative and ability to work independently
Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities
Expectations of our Support Specialist include:
2-4 years experience in a customer support role ideally in a healthcare setting
Technically minded and customer focussed
Prior start-up, healthcare or corporate experience
Experience delivering client-focused solutions to customer needs