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Implementation Specialist

Details

TailorMed is looking for an Implementation Specialist to join our team!

TailorMed is a technology startup on a mission to make healthcare more accessible and affordable for U.S. patients. To solve such a complex challenge, it takes a village, or as we say at TailorMed, a network! We’ve built the nation’s largest network of providers, pharmacies, partners, and life sciences companies who have joined us in making treatment affordable for all patients across all medical conditions.

The TailorMed network is powered by a suite of advanced solutions designed to proactively identify patients who need help the most, match them to all available financial resources, and most importantly, make it easy for patients to utilize those resources. This is what we mean by “moving mountains for patients” and we’re ridiculously passionate about it.

The ideal candidate is someone who can communicate effectively with technical stakeholders, manage data, and oversee the implementation process for our clients. As the Implementation Specialist, you will be responsible for leading the data onboarding process with our customers and their technical analysts, managing data ingestion processes, handling errors in the system, and ensuring the final product is delivered to our onboarding customers. The Implementation Specialist must possess excellent problem-solving skills and be able to prioritize and manage conflicting tasks in a fast-paced environment.

Responsibilities

  • Work with customers to extract all relevant data points from their IT systems together with their technical analysts
  • Leverage Excel, SQL, Athena, and other tools to analyze large data sets and provide insights into the customer environment and needs
  • Review customer‘s environment health conditions and diligently correct errors until reaching the appropriate quality level
  • Become an expert in the TailorMed platform in order to decide what combination of features and functionality will maximize value to our users
  • Identify challenges and propose process and technical solutions/tools to help improve the product and methodologies

Requirements

  • Very well organized, results driven
  • Detailed oriented
  • Meticulous and willing to invest time and effort in high quality outcomes
  • Comfortable with Excel and familiar with SQL
  • Excellent communicator of technical issues and concerns to a non-technical audience

Nice to have

  • Previous experience with customer onboarding, in particular with data onboarding
  • Experience with the US healthcare system and healthcare providers

Location: New York

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