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Onboarding Project Manager


TailorMed is looking for an Onboarding Project Manager to join our team!

TailorMed is a technology startup on a mission to make healthcare more accessible and affordable for U.S. patients. To solve such a complex challenge, it takes a village, or as we say at TailorMed, a network! We’ve built the nation’s largest network of providers, pharmacies, partners, and life sciences companies who have joined us in making treatment affordable for all patients across all medical conditions.

The TailorMed network is powered by a suite of advanced solutions designed to proactively identify patients who need help the most, match them to all available financial resources, and most importantly, make it easy for patients to utilize those resources. This is what we mean by “moving mountains for patients” and we’re ridiculously passionate about it.

At TailorMed, we take pride in our comprehensive onboarding process that involves collaboration with stakeholders from our organization and our customers’ organizations. Our Onboarding Project Manager heads a team comprising implementation, customer success, and training professionals to ensure that TailorMed’s platform is delivered to our customers on time and with the highest quality standard. 


  • Own client onboarding projects, including scheduling meetings, and aligning internal and external stakeholders to a complex delivery process.
  • Develop deep familiarity with internal processes, including product development, R&D releases, and implementation.
  • Scope and plan complex projects for successful execution.
  • Proactively anticipate risks and challenges related to on-time delivery and mitigate/align with stakeholders internally and externally.
  • Manage 6-10 projects simultaneously.
  • Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams. 
  • Create and lead customer kickoff presentations.


  • Comfortable explaining technical concepts to a non-technical audience.
  • Experienced with project management methodologies and tools.
  • Eager to work as part of a growing organization- we are still iterating on processes and information systems.
  • Ability to break down complex target objectives into your own individual tasks and work independently and proactively. 
  • Naturally curious and eager to learn.
  • Understanding of business processes and the ability to translate them to technical tasks.
  • Great communication skills.

Location: New York

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