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Program Manager, Solutions

Details

TailorMed is a well-funded startup that has an innovative and first-class product in the world of Health Care. The company was founded to help patients tackle the financial challenges of care delivery. We developed a unique and sophisticated platform that automatically identifies alternative funding opportunities that help patients afford their care, and increase hospital revenues.

Currently we are at this exciting and challenging stage where we’re quickly growing from a few dozen B2B customers to thousands and hopefully tens of thousands. For 2021 we will focus on scale, solving interesting technological challenges as well as developing new SAAS products and services.

Responsibilities

  • Be the target focal point for escalation on customer issues including data and application related issues. 
  • Establish and implement best practices for troubleshooting and resolving production issues
  • Serve as a subject matter expert for internal stakeholders to understand customer data, workflows, configurations, and content expertise.
  • Work closely with product, R&D, devops, and business teams to design and implement product improvements to realize efficiencies and expand value propositions to customers
  • Work with customers and business teams to establish new or improve existing data interfaces
  • Work with customers, external vendors, and third party APIs to identify and resolve issues promptly and sustainably

Requirements

  • Strong technical background
  • Native or high degree of English fluency
  • Experience working at a company with a data onboarding process
  • Familiarity with data tools such as SQL, Athena

Preferred

  • Experience working with US-based enterprises
  • Experience working with healthcare or otherwise regulated environments
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