Privacy Policy

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, TailorMed Medical Inc. (“TailorMed”, “we”, “our” or “us”) use, collect and store personal information we collect or receive from or about you (“you”):

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

1. What information we collect, why we collect it, and how it is used

2. How we protect and retain your Personal Information

3. How we share your Personal Information

4. Your privacy rights

5. Use by children

6. Interaction with third-party products

7. Analytic tools

8. Specific provisions applicable under California privacy law

9. Contact us

TailorMed’s mission is to harness technology to improve the financial performance of healthcare organizations and reduce the financial hardship for patients. This mission is achieved through a comprehensive software solution that helps organizations identify financially at-risk patients, maximize workflow efficiency, and capture more funding, at scale. Using data and advanced analytics, TailorMed Platform streamlines all steps of the process, from benefit investigation and out-of-pocket estimation to enrollment and management of approved programs. For the avoidance of doubt, for the purposes of this Privacy Policy, a “Customer(s)” are entities, which executed agreements with TailorMed, including, hospitals and other healthcare-related entities.

If your Personal Data is provided to us as a result of our relationships with Customer (“Individual(s)”), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws and regulations with respect to the collection, processing, transfer and use of your Personal Data. Accordingly, we encourage you to read the privacy policy of the Customer.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

(i) We Process the Following Personal Information:

a. Information You Provide Directly to Us. We collect Personal Information you provide directly to us, including Personal Information when you browse and make use of our website https://tailormed.co/ (“Website”), including, full name, business name & address, email address, phone number, employees information (including, without limitation, name, email address, phone number). When you communicate with TailorMed (via email, website or telephone), we collect the contents of those communications, as well as feedback, and/or answers to surveys or questionnaires that you may submit.

b. Information provided in the context of TailorMed Services. TailorMed may receive Personal Information in the context of providing its services to the Customers (including, without limitation, patients data, doctor details, patients’ health needs, insurance information), in such cases, please note that the Customer is the responsible party for of Personal Data. Please make sure that you contact the Customer for any inquiry.

c. Information from Other Sources. TailorMed may also obtain information (that in general will not contain Personal Data) about you from other sources, including private and publicly – or commercially – available information, and through third-party partners and service providers.

d. Automatic Data Collection. We may automatically collect certain information through your use of TailorMed Services, such as your Internet protocol (IP) address, cookie identifiers and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of TailorMed Services.

(ii) We Process Personal Information for the following purposes:

a. To provide you with TailorMed Services. TailorMed will use your Personal Data to provide TailorMed Services, including: (i) process your request; (ii) share your Personal Information with some of our partners and and/or third party insurance companies ; (iii) communicate with you about the options that you may have for the requested insurance; (iv) fulfill any orders for services or products made by you; (v) track requests sent by you; (vi) provide you with information about our products or services or the products and services we offer jointly with or on behalf of other organizations; and (vii) to personalize your experience with TailorMed Services.

b. For Administrative Purposes. TailorMed may use your Personal Data (i) to respond to your questions, comments, and other requests for Customer support, or information, including information about potential or future services; (ii) to provide you with TailorMed Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; (v) for testing, research, analysis, and product development, including to develop and improve our Website, and in connection with providing and maintaining our products, and services; and (vi) to generally administer TailorMed Services.

c. To Market TailorMed Services. TailorMed may use Personal Information to market TailorMed Services. Such use includes (i) notifying you about offers and services that may be of interest to you that we offer and/or that we offer jointly with or on behalf of other organizations; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in TailorMed Services; (v) other purposes disclosed at the time you provide Personal Information; and (vi) as you otherwise consent.

d. Security purposes. Some of the aforementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

e. De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

f. Cookies and Similar Technologies. We, as well as third parties that provide content, advertising or other functionality on the TailorMed Website, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the TailorMed Website. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the TailorMed Website. If you would like to opt out of the Technologies we employ on TailorMed Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

Finally, please note that some of the aforementioned Personal Data will be used for detecting, taking steps to prevent, and prosecuting fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND RETAIN YOUR INFORMATION

2.1 Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

2.2 Retention of your Personal Information. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

In addition to the recipients described above, we may share your personal data as follows:
3.1 The Personal Information TailorMed gathers is shared within our affiliated companies and partners.
3.2 We may use third-party service providers to process your Personal Data for the purposes outlined above, including, without limitation:
– 3.2.1 With cloud service providers for hosting purposes;
– 3.2.2 With word press service providers in order to help us manage our Website;
– 3.2.3 With email providers, marketing, CRM and other similar tool providers; and
– 3.2.4 With analytic companies, in order to help us understand and analyze data we collect (which may include Personal Data) in accordance with this policy.
3.3 To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures.
3.4 If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events. In the event that we are acquired by, or merged with, a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events.
3.5 Where you have provided your consent to us for sharing or transferring your Personal Data.

4. YOUR PRIVACY RIGHTS

4.1 Rights. You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

5. USE BY CHILDREN
We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any Personal Information to us without involvement of a parent or a guardian. In the event that we become aware that you provide Personal Information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].

6. INTERACTION WITH THIRD-PARTY PRODUCTS
We enable you to interact with third-party websites, mobile software applications and products or services that are not owned or controlled by us (each, a “Third-Party Service”). We are not responsible for the privacy practices or the content of such Third-Party Services. Please be aware that Third-Party Services can collect Personal information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third-Party Service.

7. ANALYTIC TOOLS
We use the following analytic tools, including, without limitation:
Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website and what pages they visit when they do so. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at https://policies.google.com/privacy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at https://policies.google.com/technologies/partner-sites. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

We reserve the right to remove or add new analytic tools.

8. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
8.1 California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]. Please note that we are only required to respond to one request per customer each year.

8.2 Our California Do Not Track Notice (Shine the Light). Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].