Terms of Service TailorMed Consumer App

Introduction

TailorMed Medical Ltd. (the “Company“) is offering this “beta version” of a new product that among its other functionalities, is namely designed to assist patients in finding potential assistant programs for their medications (the “Program” and “Services” respectively). We invite patients (“Users” or “you”), to participate in the Program, to test and provide feedback for the Program and its included Services. This Policy is integrated into and forms part of our Terms of Use (“Terms“).

We are dedicated to protecting privacy rights and making our practices regarding the processing of our Users’ Personal Data more transparent and fair. This privacy policy (“Policy”) was designed to help you understand the information we collect, store, use and share, and it applies whenever you visit or interact with our Services.

We strongly urge you to read this Policy and make sure that you fully understand and agree to it. If you do not agree to this Policy, please avoid using our Services. You have the right to cease using our Services at any time, pursuant to this Policy and our Terms. You are not legally required to provide us with any Personal Data, but without it we will not be able to provide you with the best experience of using our Services.

Specifically, this Policy describes:

1. What Types of Data We Collect?

2. Why We Process Your Personal Data?

3. With Whom We Share Your Data?

4. How Do We Protect Your Personal Data?

5. Marketing and Advertising

6. Your Rights

7. Authorized Agent

8. Minors

9. Retention

10. Interaction with Third Party Products

11. Updates to this Policy

12. Controlling Version

13. Data Protection Officer

14. Contact Us

1. What Types of Data We Collect?

We collect Personal Data from our Users, meaning any information which potentially allows  identification with reasonable means (for example, email address or name, collectively “Personal Data”). This section sets out how and when we collect and process Personal Data about our Users.

1.1. Account Information

If you choose to register an account with our Services, we collect your full name and phone number.

1.2. Sensitive Personal Health Data

During your use of the Program you may choose to provide us with your Personal Health Data such as information pertaining to your particular medications, and insurance, medical conditions or other related information, so we can provide you with our Services and assist you in assessing your eligibility for locating a suitable assistance programs.

1.3. Usage Information

When you use our Services, we collect technical information about your interaction with our Services. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) as well as other information which relates to your activity in the Services.

1.4. Communication Information

When you send us an email or contact us via the support within our Services, we collect the Personal Data you provide us. This includes your name, email address and any other information you choose to provide.

2. Tracking Technologies

When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar technologies (“Tracking Technologies“). These Tracking Technologies allow us to automatically collect information about you, your device, and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics, customize your experience and offer you, for example, tailored content and advertisements that better correspond with your interests.

Below is a list of useful links that can provide you with more information on how to manage your cookies:

Google Chrome;

Mozilla Firefox;

Safari (Desktop);

Safari (Mobile);

Android Browser; and

Microsoft Edge

You can turn off certain third party targeting and advertising cookies by visiting the following third party webpages:

The Interactive Advertising Bureau (US);

The Interactive Advertising Bureau (EU); and

European Interactive Digital Advertising Alliance (EU) .

You can learn more about our use of Tracking Technologies by reading our Cookie Policy.

3. Why We Process Your Personal Data?

This section explains for what purposes we use your Personal Data and outlines the legal bases that underlie our usage.

4. To Whom Do We Disclose Your Data?

4.1 We disclose your Personal Data as described below:

(a) Service providers:

Our service providers work on our behalf, and need access to certain Personal Data in order to provide their services to us. These companies include, but are not limited to, cloud storage providers, email providers, marketing, CRM, analytics services, fraud prevention, identity verification providers, etc.;

(b) Affiliated companies and partners:

We may share Personal Data with our affiliated companies and partners.

(c) Compliance with laws and assistance to law enforcement agencies:

We may disclose some data about you to government or law enforcement officials or private parties. The disclosure will be made in our sole discretion, as we believe it necessary or appropriate to respond to claims and legal procedures (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements;

(d) Auditors and advisers:

We share your data with our external auditors, advisors and professional service providers (e.g. lawyers, accountants, insurers etc.) for ensuring our compliance with regulatory requirements and industry standards, auditing, managing disputed etc.; and

(e) Mergers and acquisitions:

We will transfer, or otherwise disclose your data in case of entering into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets.

4.2  In the preceding 12 months, we have disclosed the following categories of Personal Data:

4.3 In the 12 preceding months, we have collected Personal Data from the following categories of sources:

– User directly (either actively or through monitoring of use of the Program);

– Third Parties such as our marketing partners, internet service providers and data analytics providers.

5. How We Protect Your Personal Data?

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us. Additionally, we commit not to re-identify any Personal Data previously de-identified.

While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account. You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use. You should also be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the Services, and you do so at your own risk.

6. Your Rights

Depending on the jurisdiction in which you reside, you may have certain rights under relevant applicable laws regarding the collection and processing of your Personal Data. To the extent these rights apply and concern you, you can contact us via the contact details available below and ask to exercise the following rights:

6.1 Rights of Access to Your Personal Data:

You have the right receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.

6.2  Right of Data Portability:

you have the right to request us to move, copy and transfer your Personal Data easily from one IT environment to another, in a safe and secure way, without affecting its usability;

6.3 Right of Rectification:

You have the right to request rectification of your Personal Data in our control in the event that your believe the Personal Data held by the Company is inaccurate, incomplete or outdated;

6.4 Right of Deletion/Erasure:

You have the right to request that the Company erase or delete Personal Data held about you at any time;

6.5 Right to Restriction or Objection to Processing:

You have the right to request that the Company restrict or cease to conduct certain Personal Data processes at any time;

6.6 Right to Withdraw Your Consent:

To the extent we process Personal Data on the basis of your consent, you have the right to withdraw your given consent at any time;

6.7 Right to Limit Use and Disclosure of Your Sensitive Personal Data:

You have the right to request to limit the collection of your sensitive Personal Data, to that use which is necessary to perform our Services;

6.8 Right Not to Be Subject to Automated Decision Making:

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly effects to you.

6.9 Right to Opt-Out of the Sale or Share of Personal Data:

In the event that we sell or share your Personal Data for behavioral advertising purposes, you have the right to submit a request to opt-out of the sale or share of your Personal Data. After you opt-out, we may continue sharing some Personal Data with our partners to help us perform business-related functions such as, but not limited to, providing the Services, ensuring that the Services is working correctly and securely, providing aggregate statistics and analytics and preventing fraud;

6.10 Right to Non-Discrimination:

You have the right to be free from any discrimination for exercising your rights, such as offering you different pricing or products, or by providing you with a different level or quality of services, based solely upon your request.

Unless permitted by the CCPA, in connection with you exercising your aforementioned rights, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

6.11 Right to Lodge a Complaint and Appeal Our Decisions:

All requests, complaints or queries may be addressed to the Company to the following email address: [email protected]. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. We take our obligations seriously and we ask that any concerns are first brought to our attention, so that we can try to resolve them.

To the extent you feel unsatisfied with our response to your request to exercise your rights, you may choose to send us a request to appeal our decision. If you are unsatisfied with our response, you can lodge a complaint with the applicable data protection supervisory authority. Virginia residents may lodge a complaint via the official website.

Please note that these rights are not absolute, and may be subject to the relevant applicable laws, our own legitimate interests and regulatory requirements.

7. Authorized Agent (California residents);

If you reside in California, you can use an authorized agent to make a request to exercise your right under applicable laws on your behalf if:

• The authorized agent is a natural person or a business entity; and
• You sign a written declaration that you authorize the authorized agent to act on your behalf. If you use an authorized agent to submit a request to exercise your right, please provide us with a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below.

The request must:

• Provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Data or an authorized agent. We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you; and
• Describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it.
• We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Please note that making a verifiable consumer request does not require you to create an account with us.

8. Minors

We do not knowingly sell or share personal information of users under the age of 16.

We do not knowingly collect or solicit Personal Data from Minors (as determined under the applicable laws where the individual resides; “Minors”). By accessing, using or interacting with our Services, you certify to us that you are not a Minor. In the event that we have collected Personal Data from a Minor without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about a Minor, then please contact us through the contact details available below.

9. Retention

We will retain your Personal Data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

10. Interaction with Third Party Products

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

11. Updates to this Policy

We reserve the right to change this Policy at any time. The most current version will always be posted through our Services (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Policy.

12. Controlling Version

This Policy has been drafted in the English language, which is the original and controlling version of this Policy. All translations of this Policy into other languages shall be solely for convenience and shall not control the meaning or application of this Policy. In the event of any discrepancy between the meanings of any translated versions of the Policy and the English language version, the meaning of the English language version shall prevail.

13. Data Protection Officer

The Company has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. If you have any questions about this Policy, please contact our Data Protection Officer at: [email protected].

14. Contact Us

If you have any further questions, please contact us by email at [email protected].

TailorMed US – 33 Irving Place, Suite 1001
New York, NY 10003

TailorMed Israel – Moses Yehuda & Noah 13, Building A, 4th floor
Tel Aviv, Israel 6744252

In this Cookies Policy, we use the term TailorMed (and “we”, “us” and “our”) to refer to TailorMed Medical Ltd. Our Privacy Policy is available at https://tailormed.co/terms-of-service/. We use in our site (“Site”) cookies and similar files or technologies to automatically collect and store information about your computer, device, and Site usage, in order to improve their performance and enhance your user experience. We use the general term “cookies” in this policy to refer to these technologies and all such similar technologies that collect information automatically when you are using our Site where this policy is posted. You can find out more about cookies and how to control them in the information below.

If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy or by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. Important: disabling cookies on this Site may seriously cripple the user experience and other features on the Site, to the point of rendering them useless.

What is a cookie?

Cookies are computer files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor.

There are two broad categories of cookies:

First party cookies, served directly by us to your computer or mobile device.

Third party cookies, which are served by a third party on our behalf. We use third party cookies for functionality, performance/analytics and marketing purposes. The third-party cookies are outside of our control. The third parties may, at any time, change their terms of service, purpose and use of cookies, etc. See below additional information on how to manage such cookies.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.

Web Beacons

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are small graphics files that contain a unique identifier that enable us to recognize when someone has visited our website. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third party website, to improve website performance and to measure the success of email marketing campaigns. In most instances, these technologies are reliant on cookies to function, and therefore declining cookies prevents them from functioning.

Targeted Advertising

Third parties may drop cookies on your computer or mobile device to serve advertising through our website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these to us.

How do we use cookies?

We use cookies to:

– Track traffic flow and patterns of travel in connection with our Site;

– Understand the total number of visitors to our Sites on an ongoing basis and the types of internet browsers (e.g. Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g. Windows or Mac) used by our visitors;

– Monitor the performance of our Site and to continually improve it; and

– Customize and enhance your online experience.

You may have the right to decide whether to accept or reject cookies. When you access our Site, you are presented with a cookie consent mechanism that allows you to accept or reject cookies that are not essential cookies. You may also control cookies by setting your browser to turn off cookies as described further below. If you turn off cookies, web beacon and other technologies will still detect your visits to our Site; however, they will not be associated with information otherwise stored in cookies.

What types of cookies do we use?

The types of cookies used by us in connection with the Site can be considered ‘essential website cookies’, ‘functionality cookies’, ‘analytics and performance cookies’ and ‘marketing’. We’ve set out some further information below, and the purposes of the cookies we set in the following sections.

I. Cookies necessary for essential website purposes

These cookies are essential to provide you with services available through this Site and to use some of its features, such as access to secure areas. Without these cookies we will not be able to provide services that you require, such as transactional pages and secure login accounts.

Cookie name: Okta-oauth-state; Source: Google; Purpose: Authentication Token Cookie

Cookie name: Okta-oauth-nonce; Source: Google; Purpose: Authentication Token Cookie

II. Performance/Analytics Cookies

We use performance/analytics cookies to analyze how the website is accessed, used, or is performing. We do this in order to provide you with a better user experience and to maintain, operate and continually improve the website.

For example, these cookies allow us to:

– Better understand our website visitors so that we can improve how we present our content;

– Test different design ideas for particular pages, such as our homepage;

– Collect information about Site visitors such as where they are located and what browsers they are using;

– Determine the number of unique users of the website;

– Improve the website by measuring any errors that occur; and

– Conduct research and diagnostics to improve product offerings.

Cookie name: __cf_bm; Source: Cloudflare; Purpose: Cookie used for site management 

Cookie name: __hssrc; Source:HubSpot; Purpose: Cookie used for user analytics

Cookie name: __hstc; Source:HubSpot; Purpose: Cookie used for user analytics

Cookie name: hubspotutk; Source:HubSpot; Purpose: Cookie used for user analytics/identity

Cookie name: messagesUtk; Source:HubSpot; Purpose: Cookie used for user analytics/identity

Cookie name: __fbp; Source:Facebook; Purpose: Cookie used for user analytics

Cookie name: __gid; Source:Google; Purpose: Cookie used for user analytics

Cookie name: _pk_ses.1.bac2; Source: TailorMed; Purpose: Cookie used for user analytics

Cookie name: _pk_id.1.bac2; Source: TailorMed; Purpose: Cookie used for user analytics 

Cookie name: 1P_JAR; Source: Google; Purpose: Cookie used to collect website statistics and track conversion rates. 

Cookie name: _ga; Source: TailorMed; Purpose: Cookie is used by Google Analytics to distinguish Website users.  Additionally, Google Analytics cookies are used to measure traffic on the website. 

Cookie name: pendo_cd; Source: Pendo; Purpose: Cookie used for user analytics

Cookie name: pendo_tabid; Source: Pendo; Purpose: Cookie used for user analytics

III. Marketing

We use marketing cookies to deliver many types of targeted digital marketing. We do this in order to provide you with a better user experience and to maintain, operate and continually improve the website. The cookie stores user data and behavior information, which allows advertising services to target audience according to variables. For example, these cookies allow us to:

– Observe the site performance and generate retargeting (Site retargeting, search retargeting, etc.).

– Maintain and improve the website and our products

Cookie name: 1P_JAR; Source: Google; Purpose: Cookie used to collect website statistics and track conversion rates.

How to control or delete cookies. Most browsers allow you to change your cookie settings. These settings will typically be found in the “options menu of your browser. In order to understand these settings and learn how to use them, please consult the documentation published online for your particular browser type and version.

However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Site.

The following pages have information on how to change your cookies settings for the different browsers:

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari and iOS

Third Party Websites’ Cookies. When using our website, you may be directed to other websites for such activities as surveys, to make payment in currency other than U.S. dollars, or for job applications. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

If you use the buttons that allow you to share products and content with your friends via social networks like Google, Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy

https://help.instagram.com/519522125107875

https://www.linkedin.com/legal/privacy-policy   

Need More Information? If you would like to find out more about cookies and their use on the Internet, you may find more information at the following link: All About Cookies.

Cookies that have been set in the past. If you have disabled one or more Cookies, we may still use information collected from cookies prior to your decision being set, however, we will stop using the disabled cookie to collect any further information.